Returns Policy

  1. RETURNS

Our returns policy has a duration of 30 days. If for any reason you are not satisfied with your order, we will gladly accept returns, to be eligible for a return the item must be unused and under the same conditions, you received it. It should also be in its original packaging.

  • Return items must not be washed, worn or altered and with original tags attached. It must also be in the original packaging. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or change.
  • The item will be exchanged or money will be refunded after examination of the package and products(s) returned, which can take up to 30 days.
  • Please note that if you have had a free shipping, in the case of return and then refund we will keep the costs for shipping (according to the country).
  • To complete your return, we require a receipt or proof of purchase. Please do not send your return purchase to the manufacturer.
  1. ADDITIONAL NON RETURNABLE PRODUCTS
  • Some health and personal care products

To complete your return, we require a receipt or proof of purchase. Please do not send your return purchase to the manufacturer.

  1. REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, in a certain amount of days.

  1. LATE OR LOST REFUNDS (Where applicable)

If you have not yet received your refund, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially paid. Next step, contact your bank.

It often takes some time before your refund is paid. If you have followed all these steps and have not yet received a refund, please contact us at support@catchdouble.com

  1. ITEMS ON SALE (Where applicable)

Only items at regular price will be refunded, unfortunately the products on sale can not be refunded.

  1. EXCHANGES (Where applicable)

We only replace items that are defective or damaged. If you need to change it for the same item, send us an email to support@catchdouble.com and send the item to: Jaime I Avenue 149, Mollet del Valles, (Barcelona) 08100, Spain.

  1. SHIPPING ADDRESS

To return your product, you must send them to Jaime I Avenue 149, Mollet del Valles, (Barcelona) Zipcode 08100, Spain. You will be responsible for the payment of the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary. If you are sending a product worth more than $ 75, you should consider using a tracking service or buying insurance for shipping. We do not guarantee that we will receive your refund.

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